Complaints

Please note for all return consignments!

Dear customer!

The following is an amendment to the general terms and conditions of Pfanner functional protective clothing.

Properly ordered but received the wrong merchandise?
If the goods were delivered due to an error, please do not hesitate to contact us.
We will have the faulty goods picked up at your premises.

Ordered wrong size / colour?
If returning because of an error in size or colour please enclose this form to your consignment. If you send an article directly to our premises, please do so "carriage paid"; since we are connected to the central mail distribution system, we do not receive "carriage forward" consignments.

Important: the package is to be stamped, later complaints will not be considered.

Complaints / repairs
In this case, too, the package must be sent “carriage paid”. If we establish an error on our part the shipping charges will be credited to your account.

Freight charges
Return consignments must be stamped, that is, you will have to bear the freight charges. Unfortunately freight charges cannot be credited.

Download reclamation document